- 15 December 2020
- Transport / Logistics Services
Australian pick-up/drop-off (PUDO) network Hubbed has published research suggesting that more than half of Australians worry about doorstep parcel theft.
The survey of 1,010 online shoppers revealed that 58% of Australians fear doorstep parcel theft while 41% complain they haven’t enough delivery options from their online stores to ensure security.
One of the ways around parcels being left on the doorstep is to arrange for signed-for delivery. Thanks to COVID restrictions most carriers have stopped offering this. An answer may be PUDO points, for which 54% of those surveyed were in favour.
CEO and founder of Hubbed David McLean said, “It is understandable that many Australians are concerned about the security of their parcels this year, given many have shifted their spending habits and turned to online shopping. It is interesting to see a significant portion of shoppers believe there aren’t enough options available to them to ensure the safety of their parcels. With this in mind, retailers should consider offering multiple delivery choices such as collection points and parcel lockers to alleviate fears around the security of deliveries. This is particularly important given ‘authority to leave’ became the default delivery method for many carriers this year amid social restrictions.
“When given the option, Australians could choose alternative delivery methods at checkout, particularly if they know they won’t be home to receive a parcel. Click and collect is a great delivery option for consumers who worry about parcel security and are also looking for a more convenient way to receive online orders.”