Royal Mail has announced it has launched a new service that gives overseas customers of UK retailers a better way to track their parcels.

Tracked Email Notifications is a free add on service that is available with all of Royal Mail’s International Tracked offerings.

The service will initially be available to customers with a business account with Royal Mail. It provides recipients with a series of ‘push emails’ that will alert the customer when the item has:

• left the UK

• arrived in the receiving country

• entered and cleared customs (outside the EU where data available)

• been delivered/attempted to be delivered

The system will also tell recipients when their parcel has arrived or whether it is still held up in customs.

Royal Mail provides retailer with a link that they can embed into an email to their overseas customers. This will enable customers to select the notifications that they would like to receive, as well as their preferred language (and the languages supported include: English, French, German, Spanish, Italian, Portuguese, Danish, Russian and Greek).

The service is available in all countries that Royal Mail sends International Tracked products to excepting Argentina and Ecuador.

 
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