iParcelBox – parcel rage statistics

An iParcelBox survey of 2000 people suggests more than a third of UK residents (37%) have been forced to deliver a neighbour’s parcel to them over the last three months. This is despite the recipient being given a ‘sorry we missed you’ card detailing where it has been delivered.

iParcelBox is a smart home delivery solution where online shoppers can track and control their deliveries. The survey shows the extent to which missed deliveries are an inconvenience for UK online shoppers.

Among the inconvenienced neighbours, a further 12% have refused to take a parcel for their neighbours if asked by delivery personnel. Three percent had thrown the parcel over their neighbour’s fence and another three percent simply had not passed the parcel on. 

Some 52% admitted ‘parcel rage’ should they get a ‘sorry we missed you’ card. Where parcels are left in a ‘safe place’, some 42% said this was an inappropriate spot and 18% said that the parcel had been ruined by rain. Another 13% said their parcels had been stolen when in that ‘safe place’.

Paul Needler, founder, iParcelBox comments: “Missed parcel deliveries are a huge headache for online shoppers and their neighbours. It’s ridiculous that so many people are forced to act like Postman Pat, collecting and distributing other people’s shopping because it won’t fit through the letterbox. It’s time to end the culture of pass-the-parcel once and for all, with a smart, secure delivery box that can be monitored and opened easily via an easy to use smartphone apps.


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