IPC Common Returns Platform has record volumes in 2020

In 2020 the International Posts Corporation (IPC) had a record number of returns parcels sent under the cross-border Common Returns Platform (CRP). Some 13.6 million labels were printed, an increase of more than 60% compared to 2019.

According to the IPC the largest volumes of returns were sent in December 2020. In a statement the IPC said, “We believe these peaks are linked to Black Friday and Christmas online purchases.”

The CRP allows postal operators to offer their e-retail clients an easy to use and hassle free returns system for parcels bought from a different country. Parcels can be either sent to another country or to a warehouse in the destination country.

The IPC say that 30 national postal operators are using the CRP. This system is designed to improve the flow of cross-border e-commerce by making returns easier between countries. According to the IPC statement, “Recent IPC research showed that up to 9% of cross-border online shoppers returned their most recent purchase or part of it. The highest return rates were found in India (42%), the United Sates (23%), Australia (16%) and Cyprus (16%).”