JD.com active customers grow by 29%

Chinese online giant JD.com has seen revenues grow by 39% in the financial quarter ended March 31, 2021.

Net revenues at the e-commerce marketplace grew to RMB 203.2 billion (£22.35bn) in the quarter. This was off the back of a major growth in active customer accounts, that grew by 29% to nearly half a billion in the 12 months to March 2021.

“As we mark JD.com’s 18th anniversary, we are pleased to deliver another strong quarter of growth to kick off 2021,” said Richard Liu, Chairman and Chief Executive Officer of JD.com. “Since our establishment, JD’s focus on customers has set us apart and today we are proud that 500 million active users rely on JD’s broad selection of quality products and best-in-class customer services to support every aspect of their lives. JD is also increasingly the partner of choice for millions of businesses who benefit from our advanced supply-chain infrastructure to reduce costs and boost operating efficiency.”

“As our strong growth momentum from last year continued into the first quarter of 2021, we are also encouraged by the diversification of our revenue streams with an increasing contribution from service revenues.” said Sandy Xu, Chief Financial Officer of JD.com. “JD Retail’s operating margin further expanded during the quarter, as we continue to drive stronger operating leverage through technology and innovation.”

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