- 23 March 2016
- Transport / Logistics Services
Channel Islands based Jersey Post has announced that it has extended its Track & Trace capability. The postal operator has said that the decision to extend the system across the whole Jersey Post network is part of its longer term business strategy to invest in services and derive better income streams from parcels as traditional mail volumes continue to fall.
A statement from Jersey Post said, “The investment will help meet the customer demand for better notification on delivery progress, smooth the customs clearance process for imported items, and drive greater first time deliveries.”
From receipt to delivery, customer service staff will now have an improved view of the progress of an item as it passes through the postal system. Delivery teams will also have an improved flow of information and all operatives will be equipped with Honeywell CT50 handheld devices that have 2D barcode scanning and remote management SOTI. These handheld systems integrate with back office functionality using bespoke SmartTask POD software commissioned from Skillweb.co.uk. The result is sleeker and more efficient delivery workflows, the supply of real-time tracking events to our business partners and an improved working experience for staff.
Andy Jehan, Operations Director of Jersey Post, commented: “The decision to employ these new hand held terminals is a significant step forward in our programme of investment and innovation to provide the best customer service, and to improve the working experience of our employees. We have upgraded both the customer’s view of the delivery progress of an item, from receipt through to delivery, and the experience of our delivery operatives during the preparation and execution of their duties.”
New parcel sorting equipment has been installed at the main sorting centre that is able to process up to 4,000 items per hour, and the information systems are closely linked to this system.