John Lewis forms Click & Collect company JV

Department store and grocery partnership John Lewis and Clipper Logistics have set up a joint venture that offer a Click & Collect next day delivery service to other high street stores.

Clipper Logistics is to run the service while John Lewis is to provide its expertise in the retail market. John Lewis will also use the service. Last year, John Lewis used Clipper to manage the fulfilment of its 40,000 weekly Click & Collect orders. The joint venture builds on that deal.

The new service is to offer timed delivery to a store in a retailer friendly format, as well as integration with retailers ‘customer service systems for customer and store updates. It will additionally offer text messaging to retailers’ end customers as well as delivery into store in roll cages with clear ‘parent and child’ relationships between the cage and the parcel to facilitate rapid parcel selection.

Under the deal, funding and profits will be split 50/50 between the two companies – they will put £3.4 million into the venture to get it off the ground.

“Click & Collect continues to be our fastest-growing delivery channel, with deliveries to Waitrose making up the majority of those sales,” said John Lewis operations director Dino Rocos.

“This joint venture will provide a much more tailored service so that Click & Collect orders which reach Waitrose branches are handled in a more efficient way. It will enable us to continue to give an outstanding service to our customers, who love this easy and convenient delivery option.”

“This is a truly ground-breaking development which will revolutionise the provision of Click & Collect services to the High Street in Britain,” said Steve Parkin, executive chairman of Clipper. “We are delighted to have worked closely with our partners, John Lewis, to research and develop this unique service proposition which will address directly the challenges posed to retailers in this rapidly growing area of activity.”

 
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