John Lewis installs real-time delivery information system

Omnichannel retailer John Lewis has installed a new Paragon Live Management software system that allows it to share real-time delivery information across the store network.

With the new system in place, the John Lewis central transport office is able to share up-to-date arrival times with every one of its 51 stores nationwide. This will mean that store managers will be able to see the exact time of each delivery vehicle and this ensures that the relevant stock management partners are available, increasing vehicle turnaround speed and reducing internal calls to the transport office service desk.

Ben Farrell, head of central operations and transport, said: “Successful supply chain management in a digital world is all about visibility. By adding Paragon Live Management to our existing Paragon solution we can quickly share vital information across the Partnership. This helps us to make better use of John Lewis partners in each shop and provide a better experience for our customers.”