Lithuania Post customers’ parcel locker habits

Lithuania Post has seen a significant growth in the use of its self-service parcel terminals. The postal operator says that this is because customers are opting for the convenience of shopping online and collecting their parcels at a time that suits them.

“It is estimated that this year there have already been sent nearly half as many items via the country’s largest self-service parcel terminals LP EXPRESS network than last year at the same time,” said Lithuania Post.

“We have noticed that e-commerce is fundamentally changing behavior and psychology of the customer,” said Juozas Buitkus, the Head of Baltic Post, a subsidiary company of Lithuania Post which runs the LP EXPRESS self-service parcel terminals.

“[But] going to a post office or waiting for a courier at home – is a waste of personal time for the online shopper. Today, people more than ever cherish and plan their time, therefore, self-service parcel terminals operating 24/7, which allow to collect postal items containing purchases from online stores at the most convenient time, are one of the most [attractive] e-commerce channels.”

Lithuania Post commissioned research by Nielsen to look at Lithuanian residents’ shopping habits earlier this year. The survey showed that three main factors influenced Lithuanian online shoppers’ decisions: “a low price of goods (68%); convenience (63%) and a possibility to shop at the right time (62%)”.

“Even 8 out of 10 respondents stated that choosing an online store an important criterion is a possibility to choose items delivery alternatives (a post office, courier service or self-service parcel terminal). It proves once again that the contemporary buyer wants to be independent, decide and choose by himself the most convenient way of delivery of online purchases.”


Comments are closed.