Marks & Spencers enables online returns to Simply Food

Marks & Spencer customers will soon be able to return their online purchases to its Simply Food stores. The fashion and food retailer is to use Doddle technology on its existing in-store devices to enable this to happen

Until this new technology was installed customers have only been able to collect online purchases from its Simply Food stores but can only return goods to its large stores.

The Marks & Spencer system uses the Doddle ‘Powered by Doddle’ technology was piloted in seven locations from June 2017, but will now be available across 280 simply food locations with more stores planned in general national rollout.

Richard Pugh, Head of M& Logistics & Returns, said: “We’ve responded to increasing demand from our customers for more choice and convenience when it comes to collecting and returning their online orders. Providing customers with a consistent customer experience, regardless of which Marks & Spencer store they’re in, is key to making every moment special.

“Doddle delivered a solution that put our customers at the heart, while providing our carrier partners with more visibility to work efficiently and supported store colleagues to deliver brilliant customer service. We are now better equipped to provide customers with quick and easy returns and refunds.”