- 22 June 2016
- Transport / Logistics Services
As well as Post Offices and post boxes, Royal Mail customers can now drop stamped parcels off at their local Customer Service Point at their local Delivery Office as long as they are for delivery within the UK. Royal Mail made the announcement this week.
According to Royal Mail this “is designed to improve the experience of consumers, small businesses and online marketplace sellers including those selling on eBay and Amazon who will benefit from the ease of using their local Royal Mail Customer Service Point as a drop-off point for parcels.”
Nick Landon, Managing Director of Royal Mail Parcels, said of the new offering, “Now our Royal Mail Customer Service Points at our local Delivery Offices are a hub for customers to access all of our time critical, safe and secure delivery services in addition to an already impressive network of postboxes and local Post Offices. Customers can pick up their online shopping, collect parcels we tried to deliver while they were out, drop off parcels for delivery and obtain proof of posting if they need it, all under one roof.”
Royal Mail’s UK Pick-up and Drop–off (PUDO) network currently includes 10,500 Post Office branches and around 1,200 Royal Mail Customer Service Points.
Thee move is no doubt in response to competition for parcels business that is heating up considerably in a large part due to the explosion of e-commerce in the UK. The UK’s e-commerce market is the biggest in Europe by a margin and the delivery industry is building in a lot of redundancy to meet projected growth in demand.