M&S uses Deliveroo for food deliveries

In response to the pandemic induced demand for home deliveries, Marks & Spencer is to use Deliveroo for its grocery deliveries from its stores.

The M&S service is only limited to around 130 lines of food and household items, but will run out of selected main stores in the UK as well as more than 100 BP M&S forecourt stores too.

“It’s just one of the many ways we are supporting our customers and communities during these unprecedented times,” the company says.

The Deliveroo delivery service costs £4.99 per delivery but all other costs will remain the same as should the shopper have visited the store.

As we have reported in the past, M&S has bought a stake in Ocado’s grocery delivery business and is set to offer its full range of groceries and home goods in September after Ocado ends its partnership with Waitrose. It has not been reported as to how well M&S has done during the lockdown but not having a full delivery operation in place may well have impacted its competitiveness with other, pure grocery chains in the market.