- 28 October 2015
- Transport / Logistics Services
Home shopping company N Brown Group’s customers can now return their goods via the UK locker network run by InPost.
Shoppers will now be able to return unwanted goods via one of 1000 locker installations across the UK in Esso garages, Morrisons supermarkets and Transport for London sites with no fee charged for goods being returned to the N Brown Group’s shops.
N Brown Group is a company that owns a number of of clothing and home wares online and catalogue retailers including Jacamo, JD Williams, Figleaves, and Simply Be. With a large customer base, this is a vote of confidence in the parcel locker system by a major e-commerce retailer.
Customers will now be able to simply print off a label and attach it to the parcel being returned before dropping it off at a locker. This is one option of a number that give the business’s customers a wide variety of choice in how they handle their returns to the company. They can do this any time of day, seven days a week.
Parcel locker pick up and drop off is one of the newest options for busy people who wish to shop online yet cannot guarantee that they will be in a specific place when a courier is going to deliver or pick up their goods. Trials have suggested that they are well used when offered as an option and are being rolled out worldwide. The UK and Europe are seeing them being set up at a growing rate as e-commerce companies use businesses such as InPost as an option for their customers. The convenience of dropping goods off at any time of day or night is a major pull factor for customers to use them, should they be too busy to get to a parcel delivery shop such as Doddle.