Nærboks open parcel locker network tested in Denmark

A new open parcel locker network called Nærboks is being trialled by makers Swipbox, owners PostNord and clients including DHL Express out of Kolding in Denmark. The term ‘Nærboks’ is Danish for ‘nearby locker’.

The Nærboks system is an open parcel locker network, so while owned by PostNord, other delivery firms can use them. DHL Express is one of those testing the system since it was launched in March. After the initial six month trial, it is to be rolled out across Denmark.

The Nærboks system is designed to provide convenience to the public, and being open to all delivery firms allows customers to use any parcel locker in the network without having to work out which delivery company owns what parcel locker.

Allan Kaczmarek, CEO of SwipBox comments: “The Danish people love to shop online because it’s easy. But it should also be easy to get your parcel delivered close to you, so it becomes a part of your everyday life. That’s what Nærboks are all about”.

“When more logistics providers share access and have several Nærboks parcel lockers at their disposal, it will create a better situation for the consumer in the end,” he adds.

The pilot is to see how the public, delivery companies and location owners respond to the Nærboks network. User friendliness and functionality is to be tested.

Steen Asger Jørgensen, Operations Director of DHL Express Denmark says: “The new infrastructure can provide the customers with a far better service, because the customers can choose the option that’s closest to where they live. The ambition is a dense network of Nærboks parcel lockers all over Denmark, giving the customers a far larger amount of flexibility.”

“We see a strong advantage in having a far larger network of parcel lockers placed close to the consumers in Denmark. DHL is already operating with parcel lockers all over the world and when looking at the customer satisfaction, it is clear to see that customers are highly satisfied with having the ability to decide the time and place of their parcel pickup,” he adds.


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