Neopost simplifies mailroom with Packcity

Meter and mailroom equipment makers Neopost has now launched Packcity, which is an intelligent, automated parcel locker solution for parcel pickup and drop off.

The Packcity system is designed to save organisations that receive more than 50 deliveries a week time and money by simplifying the mailroom. It is comprised of modular, secure electronic lockers that have touchscreen interfaces and software for reporting, tracking and monitoring.

When a parcel is delivered the mailroom staff scan the item and place it in a secure locker. Via the touchscreen and internal address book – which is loaded on installation and thereafter automatically updated on a daily basis – parcel recipients are notified of their delivery and provided with a unique pin code. Recipients can then collect the item whenever it suits them using the one-time, unique pin code. There’s no need for the mailroom staff to be present for collection, saving all parties time and increasing convenience and user satisfaction.

“As the volume of incoming packages increases, so does the pressure on those in the mailroom,” said Dennis LeStrange, Chief Operating Officer at Neopost SME Solutions. “Items have to be manually sorted and then distributed to the final recipient or stored until they are collected. Both processes take up valuable time and the latter can often only take place during certain hours – causing queues, backlogs and frustration…It is the perfect solution for medium- to large-sized companies, and organisations that have multiple campuses such as universities.”

Packcity ensures the secured storage of sensitive deliveries while removing the responsibility from mailroom staff. When items are stored in a mailroom, they have to be supervised to prevent theft, fraud and vandalism.

Packcity mitigates the risk as its robust lockers can only be opened using one-time, unique pin codes. This also reduces the frequency of lost items, eliminating replacement costs.

“Packcity saves users time and money, and enables more sustainable expansion of the mailroom,” continued LeStrange. “Its modular design means additional lockers can be simply integrated into existing networks, saving users the huge costs that can come with finding new storage space. Moreover, the advanced monitoring and reporting capabilities enable accurate calculation of the resources required to manage the entire incoming delivery process, allowing for more effective investment of resources.”