New customs and VAT payments via bpost app

New EU VAT regulations on inbound cross-border parcels going into the EU have led Belgian bpost to ask its customers to pay their VAT and customs charges via its mobile device app before the items are delivered.

The system will be now be used for parcels with contents of up to €22 inbound from the UK and rest of the world. The system is in place already for parcels of under €22.

The payment system comes in as bpost removes the ability for customers to pay the mail carrier or at the pickup point where the parcel is collected. The changes are set to take place on the 1st July when the EU regulations kick in.

According to bpost, “This is safer, more secure and more convenient for both recipients and mail carriers. The recipient does not have to go looking for cash or a bankcard in a rush. And after payment, the parcel will be delivered in accordance with the recipient’s preferences. And the recipient can check all the details in the app or in Track & Trace.

It’s also safer for the mail carrier, who no longer has to drive around with cash. The mail carrier will be able to work more efficiently and serve more satisfied customers.”

The postal operator explained how the process will take place: “Parcels will not be delivered until all due charges have been paid in full. bpost will inform you via the My bpost app, by SMS, mail or letter. You will find an overview of the costs in the My bpost app or on the Track & Trace page. You pay the sum with your banking app, credit card or Bancontact. Is the payment OK? Your parcel will be presented to customs for a check. When everything is approved, bpost will deliver your package as soon as possible”.