UPS reports new tech helping it to meet peak demand

As a result of capacity expansion and new technology, UPS has announced it has achieved superior on-time delivery performance during this peak season. The firm says that it has been able to do this thanks to better collaboration with customers, improved network resource utilisation and new automated capacity.

“During this critical period, we are pleased to be in a position to help even more customers attain their growth goals,” said UPS Chairman and CEO David Abney. “Our transformation initiatives are enabling UPS to perform at high levels, even as we handle nearly double the average daily package volume as the rest of the year. We are confident we will sustain these high levels of service and we’re ready to take on even more customer shipments in the coming weeks.”

Ahead of the peak holiday season, UPS rolled out approximately 20 new technologies, saying in its statement to include:

“The UPS® Peak Volume Alignment Tool (PVAT) uses advanced analytics to enable us to efficiently manage loads by synchronising volume demands with capacity.

“Network Planning Tools (NPT) combines advanced analytics, artificial intelligence and operations research to help us coordinate tractor-trailer movements between sortation hubs and avoid bottlenecks.

“We are using new mobile tools to enhance on-road productivity and new delivery helper apps that speed seasonal employee onboarding and effectiveness. 

“Harmonised Enterprise Analytics Tool (HEAT) for Hub operations creates more accurate forecasts about the package volume that needs to be processed within UPS facilities.

“UPSNav, a significant update to UPS’s On-Road Integrated Optimization and Navigation (ORION). UPSNav provides UPS drivers with a new level of accuracy and precision, enabling them to operate at top efficiency while improving the customer experience.

The statement concluded, “Dynamic Sort Instruction (DSI) transforms a highly complex package sorting process into a simple scan, listen and sort process. DSI increases employee productivity and shortens the training time for UPS’s 100,000 seasonal workers.”