NEXT plans to improve delivery service

UK clothing and homewares retailer Next has announces that its annual group sales rose by 3.1% to £4.1bn, and has revealed how it plans to improve its delivery services in the next 12 months.

An annual statement from the company said, “Over the course of the year we will be working to improve our delivery service in two important ways:

·           By giving customers the option to collect and return goods through third party parcel shops (target rollout September 2016)

·           By narrowing the window of our home deliveries to a pre-advised two hour window (target rollout from December 2016).”

Trends in the UK market suggest that convenience and a range of options available are key sellers in the online marketplace. Having tighter time windows as well as vendor neutral parcel shops are becoming every more popular. Amazon, and Argos / Sainsburys will soon be offering very similar delivery options nationwide, again in response to customer demand. British online shoppers are some of the most sophisticated e-commerce customers in Europe, and have embraced ever more convenient delivery options to fit in with their busy lifestyles. Next moving toward a two hour delivery window may well be very attractive to the British shopper in this regard, and we will see in the coming months as to how this pans out. Amazon and Argos are both a step ahead of Next however, with same day delivery of a sizeable number of their SKUs. If other retailers follow suit then only the customer will benefit.