- 30 March 2017
- Transport / Logistics Services
International palletised logistics company Palletways has launched a new technology that notifies customers and consumers of a pallet’s estimated time of arrival (ETA).
The new technology is available across all platforms and can identify an ETA time within a two hour delivery window. It was developed in house and is bespoke for Palletways. It is controlled from the depot and the company says it is the first to reach the pallet network market.
The new system developed by Palletways sends SMS and email notifications to those concerned. These notifications can include delivery time and consignment content as well as what is in each consignment. For customers this means they can sign for a consolidated consignment with one signature as opposed to one per delivery.
Dave Walmsley, UK managing director, said that the new technology, which enables consumers to track their orders, works well for their home delivery market which has grown by around 4 per cent over the last two years.
“Our members and customers have told us that this innovation will deliver even greater customer service excellence and that delivery time certainty will support business growth,” said Walmsley.
“Our game changing ETA system sets a new standard for the industry.
“There are benefits for everyone at each step of the pallet delivery process. For our network members, the ETA system makes the process more efficient because customers no longer need to phone or email their depots with queries about delivery times and dates. For customers, the capability to track goods and notify their consumers about time slots and consignment contents significantly improves their customer service.”
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