- 7 June 2017
- Transport / Logistics Services
Australian parcel locker chain ParcelPoint and online giant eBay have announced a partnership launching the first integrated returns service in the country.
When up and running the ParcelPoint venture is set to be the largest online retail network in Australia, giving eBay customers access to 1300 locations in which to pick up or drop off their goods.
ParcelPoint have said that it is due to increased demand for simplified, reliable, tracked returns as the key reason behind the partnership and service offering.
According to ParcelPoint CEO Julian Leach, it was an exciting move for the firm as it directly connects ParcelPoint with more than half of Australia’s online shoppers.
“Returns are a key pinch point for online shoppers with our customer research showing that 88% of Aussies say a complex or expensive returns process would impact them purchasing again from the same online seller.
“The feedback from a pilot program we ran with eBay over Christmas was overwhelmingly positive.
“Nearly 70% of the buyers who trialled ParcelPoint via eBay rated the experience as the best or better than most other return services they had used, and so we expect this will drive even greater convenience and satisfaction for customers”.
The statement also showed that 80% of Australian online shoppers live or work within three kilometres of a ParcelPoint store and on average these stores are open 45% longer than standard postal services. This equated to an extra 21 hours each week.
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