Peoplesafe – 20% of delivery drivers have been attacked or threatened

UK lone worker protection specialists Peoplesafe has published research showing 20% of delivery staff have been attacked or threatened by members of the public. Some 35% feel at risk when they are working alone – especially so when working at night or in isolated locations. The research is from a survey conducted by over 500 drivers and couriers.

“These are hugely alarming statistics that highlight the dangers faced by home delivery operatives every day,” explains Naz Dossa, CEO of Peoplesafe . “These essential workers, who play such an important role within the UK’s supply chain – particularly throughout the pandemic and national lockdowns – deserve peace of mind that they are safe from any threat when they are working, but should the worst happen, someone is on hand to come to their aid.”

According to the research, more than 20% of the respondents take conscious steps to protect themselves while working alone. Most rely on things like locking doors, varying routines and keeping in touch with people. Others are using a form of safety equipment including mobile alarms or camera devices.

“There is significant anecdotal evidence that suggests that couriers and delivery drivers have faced growing threats during the COVID pandemic, with well documented examples of hijackings, attempted thefts and road rage incidents. With this added risk they are feeling increasingly vulnerable when they are out making deliveries, so it is important that they have access to appropriate personal safety and smart PPE solutions,” concludes Dossa.

Peoplesafe is the UK’s leading lone worker service and has more than 2,500 clients nationwide. Its Alarm Receiving Centre answers alerts on average within six seconds of an alarm being raised, giving drivers peace of mind that support is on hand if they are attacked, threatened or injured.