Poste Italiane unveils strategic innovation focus

Poste Italiane has unveiled its strategic innovation focus as part of its overarching Deliver 2022 programme.

The plans are to enhance the postal operator’s offering across its financial, insurance, payments, mobile and logistics sectors. The plans are to combine internal developments with external solutions to best address market opportunities.

Matteo Del Fante, Poste Italiane CEO and general manager, said, “Innovation is essential for a diversified business of our scale to remain competitive at a time when established markets are being disrupted. Through strategic investment in physical and digital infrastructure, we can better serve our 35 million customers, now and in the future.”

“Poste Italiane is successfully combining internal innovations, like our Codice Postepay QR code solution to drive Italy’s transition from cash to digital payments, with specialist tech startup partnerships made possible by our new Open Innovation IT platform. We see a clear and present opportunity to capitalize on Poste’s trusted status and track record in delivering innovations to the entire population to become more central in our customers’ digital world.”


The Poste Italiane Deliver 2022 programme will involve an overall investment of €2.8 billion.

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