Posten Norge launches home returns collection service

Posten Norge has launched a new service where customers can have their returns parcels taken from their home mailbox.

As in the UK, Posten Norge customers can already take their parcels to a post office. The new service is where the parcel can be left at the home mailbox and the postal delivery worker collects it from there.

The customer goes online, pays for postage and arranges for next day collection of the parcels for a small additional surcharge. The delivery staff are told which parcels will be collected from where on their daily run. This was originally piloted by the postal operator in 2018.

“It is an important part of the shopping experience to know that you can easily return items with for example the wrong colour or size. It is nice then to be able to return items that you have received in your mailbox via that same mailbox. At the same time, we are happy to be able to offer the online stores an easier return solution for their customers,” says Kirsti Fløystøl, director e-commerce and business development, Posten Norge.

The parcels of up to a maximum of 2kg are delivered to the source company within two days.

“It is important for us to make e-commerce returns convenient for our customers. To use our mail delivery operation for this service has proved to be cost efficient for us and beneficial for our customers,” adds Fløystøl.


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