Posti and Infosys work together in change programme

Finnish Posti is working with digital services and consulting company Infosys to help drive its business and IT services transformation programme.

Core to the deal, Infosys is to modernise the postal operator’s IT applications and infrastructure, helping it move to a flexible IT service model. This will make the company more agile and enable it to meet changing customer needs, which will also be helped through a dedicated command centre.

Posti’s new IT system will work with a public cloud foundation where workloads will be hosted. This should drive efficiencies into the system and allow the company to have a foundation for a wider technology-led business transformation. At the same time, Infosys will help Posti drive technology-led initiatives using the latest digital technologies, including data utilisation, artificial intelligence and robotics.

Karmesh Vaswani, Executive Vice President, Global Head, Retail, CPG & Logistics at Infosys, said: “With our diversified experience in the postal and logistics industry, we look forward to partnering with Posti in the journey to help realise its strategic goals of digital transformation and operational excellence. Our digital capabilities and solutions will help Posti enrich customer experiences while strengthening its competitive differentiation.”

Petteri Naulapää, SVP, ICT and Digitalisation at Posti, said: “In a changing business landscape, our partnership with Infosys will help us adapt with agility. The collaboration will enable us focus more on our core operations and, as customer needs become more and more digital, on improving our services.”

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