Posti delivers to parcel lockers in first instance

Under new terms of delivery, Finnish postal operator Posti is to deliver parcels to a parcel locker closest to the home address unless expressly asked to do otherwise. The new system is to begin in Turku from the end of this month and then be rolled out further afield.

“More customers will pick up their online purchases from parcel lockers, unless they express another preference or order home delivery, for example. As our network of parcel lockers grows, the role of traditional post will change: parcel lockers will be located closer to home, more often on daily errand routes,” says Lasse Huttunen, Director, Retail Network, at Posti.   

Posti’s new scheme will have online purchases sent to a pickup point that the customer chooses. Many Finnish shoppers have parcels delivered to a Posti pick-up point close to where they shop. They can also use the OmaPosti app that redirects a parcel to a preferred parcel locker or pick-up point. In other cases, the parcel is distributed to the pick-up point – either a parcel locker or Posti pick-up point – closest to the delivery address.

“Posti’s innovation means that consumers will receive parcels faster and closer to home, because at the sorting stage the system can tell whether locker space is available, and if necessary direct the parcel straight to another pick-up point in the same area,” explains Huttunen.  

The innovation is based on new information system technology introduced in Posti’s Turku sorting centre and transport terminals, which enables manual work to be digitalised.

“Our new capacity and order management system for parcel distribution enables more efficient distribution to all Posti pick-up points, while making parcels easier to track,” says Jari Paasikivi, Head of Process Technology at Posti. 


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