PostNL reports positive Q1 results

A strengthening parcel delivery segment has made for positive first quarter (Q1) results at PostNL as the COVID-19 crisis changes the business environment.

Herna Verhagen, CEO of PostNL, commented: “Ensuring a safe and healthy environment for our people, partners, clients and consumers is and will remain our key priority. We are proud of our people, who are fully focused on the ongoing delivery of mail, parcels and other shipments such as medical goods and food, allowing people to stay at home. We are actively monitoring developments and have had a comprehensive business continuity plan in place since early March.”


Parcel volumes have increased considerably thanks to the lockdown measures in place in the Netherlands. Volumes increased notably in March even after relatively slow months in January and February. Small and medium e-commerce businesses have done well as high street stores have been forced to close. 

Bulk mail volumes however fell significantly in March as many businesses postponed their direct mail campaigns. This has been balanced somewhat with an increase in greetings cards sent by private customers. The overall new mix is going to balance things out over Q1 at PostNL.



Social distancing is being rigorously observed by postal staff as they continue their business during the crisis.

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