Published: February 2022
Pages: 90
Format: PDF, XLS + expert call




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Global Parcel Shops and Locker Networks / Out of Home Delivery: Market Insight Report 2022, including Parcel Shops and Locker Networks Database

This purchase includes:
– The main report, which covers parcel shop and locker networks and out of home delivery worldwide, giving a detailed view of networks currently in operation, the historical growth of outlet numbers and sets out probable scenarios for future growth.
– An excel spreadsheet containing our full database of 500+ networks in 70 countries with 2.4mm locations worldwide
– A conference call with our analysts to address your questions arising from the report.
The final mile component of internet retail, from the depot to the consumer, is the most labour-intensive, and therefore expensive, part of the overall cost of delivering a parcel. In our work in the market over several years we have found that, for leading carriers, it represents an average of close to 50% of their total costs. Carriers are increasingly focusing on Out of Home Delivery methods as a way to reduce these costs and potentially improve overall delivery success rates
This report focuses on retail pick-up / drop-off points (PUDOs), i.e. parcel shop and parcel locker networks, worldwide.
– These are now proven and fast-growing last mile delivery methods.
– The numbers of locations of each have continued to expand rapidly
– In the first few weeks of 2021 there have been three high-profile fundraising exercises involving leading networks: HiveBox, InPost and Instabox.
The report is based on our database of parcel shop and locker locations which has been compiled and enlarged over the last four years. It now contains information on over 500 separate networks globally with almost 2.4m locations.
– It gives a detailed view of networks currently in operation, the historical growth of location numbers and sets out probable scenarios for future growth.
– It includes profiles of 35 of the leading networks worldwide as well as information on locker system providers.
Our forecast scenario for growth in the number of outlets and the revenue that they generate is supported by analysis of the key drivers of growth – in particular online retail spend and its share of total retail spend – setting out historical changes and available forecasts, by country.
Amazon france


Market background
This report focuses on the development of parcel shops and lockers to facilitate delivery of items to – or collection from – the consumer.
– Parcel shops are staffed outlets, most commonly convenience stores or other shops with long opening hours, including florists, petrol stations and other outlets.
– Secure locker banks are generally found at indoor or outdoor sites which are both accessible from early until late and offer an adequate level of security, such as railway stations, supermarket car parks, convenience stores, office and apartment block foyers, universities and petrol station forecourts.
These networks are now being rolled-out rapidly in most countries worldwide, to increase consumer convenience and reduce delivery costs. A high proportion of the population is now within a short travel time of one or more such locations.
The networks have the potential to offer benefits to a range of different parties including consumers, parcel carriers, internet retailers, field service companies and site hosts by providing a combination of increased convenience and lower costs. In particular they:
– Improve the economics of typical parcels operations by increasing consolidation and hence reducing cost.
– Improve the success rate of consumer deliveries and hence satisfaction levels and delivery costs.
– Reduce the environmental impact of, and congestion caused by, delivery by reducing total vehicle miles travelled.
– Provide additional footfall and hence revenue for host locations, supporting their economics in a challenging retail environment.
– Reduce time lost by field engineers travelling to the depot for spare parts.
It is important to note that parcel shops and locker networks are not a distinct market. They are substitutes for other last mile channels such as home delivery and click and collect
– Roll-out of networks has not been driven by demand but by supply – the appetite for carriers and investors to build networks and make capacity available.
– Hence future growth depends primarily on future investment decisions by relevant parties which are related, but not directly, to the growth of online retail.
Also parcel shops and lockers are close substitutes for each other, providing almost identical out of home delivery functions from the point of view of retailers, carriers and consumers.

Market size and growth
We have identified more than 2.4m parcel shop and locker locations worldwide, including post offices.
– This includes over 1.2m parcel shops and more than 0.5m locker locations.
– China is by far the largest market with over 40% of all the parcel shops worldwide and over 80% of locker banks. It is also a leader in development and deployment of the latest locker and consumer app technology.
In the last year, the total global number of locations has been relatively flat. However this does not indicate a market-wide trend but has been due to the closure of the Best Store+ parcel shop network in China, which had over 400,000 locations. It’s closure has more or less offset other growth worldwide as existing networks have rolled out further locations and new networks have been set up. Excluding Best, growth would have been 33% – similar to previous years.
The most important driver of demand for locations is the level of business-to-consumer parcels generated by home shopping. Home shopping has grown in all countries covered by this report in recent years having more than doubled overall in the last five years.
The COVID-19 pandemic has given significant further impetus to the segment from the increase in B2C parcel volumes, the needs of carriers to scale up their delivery capability to cope with increased in volumes and the perception that out of home delivery, to lockers in particular offers a more socially distanced form of delivery than to the door

Competitive landscape
A series of organisations, including established parcel carriers and independents, is rolling out networks within countries and internationally. Our database includes the 556 networks in 171 countries which we have identified. Leading networks include the following:
– InPost, which has expanded its locker network significantly in Poland, now with 16,000 locker locations in Poland and 3,000 in the UK. It has also recently acquired Mondial Relay, giving it over 12,000 parcel shop locations in France, Belgium, Spain and Netherlands.
– Deutsche Post DHL’s Packstation locker network in Germany, which was the first parcel locker network to be deployed at scale successfully. It is also the largest locker network in Europe, with over 12,000 locations.
– Hive Box, the largest locker network in China. It has secured funding to significantly expand its network locations both organically and through acquisition. Its network now extends to 280,000 locker banks in China, although it has slowed down its expansion recently, most likely to reduce cash burn ahead of a planned IPO.
– Amazon, which is rapidly expanding its pick up location networks, as well as its parcel locker networks in the US and Europe.
– Others such as UPS Access Point, InPost, FedEx Onsite, Hermes, Instabox, Mondial Relay, Parcel Pending (Quadient), Pickpoint, DPD (La Poste) and GLS (Royal Mail).
Business models differ between operators:
– Most (but not all) carrier-owned networks are exclusively for their own parcels
– Many independent networks are open to a range of carriers. In some cases they act as the first tier supplier, working directly with retailers, while in other cases they act as a subcontractor to their carrier partners.
– Most networks consist of one type or the other but some have successfully combined them (eg Hive Box, Amazon, InPost Poland). This potentially enhances both the service quality and economics of their networks, enabling them to put parcel shops in locations where there is not enough volume to support a locker bank or use them as peak overflow capacity, allowing the locker network to run at higher average utilisation.
– Some operators, such as Doddle, have exited from running their own networks and now focus on sale of what they believe is market-leading technology to others wishing to enter the market.
We believe there are four key success factors that an independent network needs to achieve in order for its locations to be consistently selected by consumers:
– Open / agnostic network which enables a consumer’s preferred, local site to be open to them for use with any retailer or carrier.
– Many locations: to ensure there is one close enough to every consumer.
– Long hours: open when the consumer wants access.
– Awareness: requiring significant consumer marketing effort and expenditure.

Demand for online shopping and convenient and cheap delivery options, including out of home delivery, continues to grow. Historically, parcel shop and locker models have grown much faster than online retail and current roll-out and expansion plans mean that this looks likely to continue.
Penetration levels vary dramatically between countries. For example the Czech Republic currently has one location for every $0.22m of online retail spend and other European countries, such as Poland, Denmark and Germany, also have high densities. The equivalent figure for the UK and US is one location for every $3.5m and $13m of online retail spend, suggesting that, despite recent expansion, these countries are extremely under-penetrated
Key challenges in achieving further growth include:
– Acceptance by mainstream consumers rather than natural early-adopters, which may require improved user experience, better consumer apps, improved processes and greater marketing efforts.
– Persuading retailers to change their delivery pricing policies to share the benefits of lower delivery cost to parcel shops and lockers by making the delivery prices they charge to consumers lower for these options vs home delivery.
– Availability of sufficient sites, especially for lockers, which are relatively bulky and may require planning permission.
– Availability of sufficient capacity at the sites to cope with anticipated levels of demand.


What does the database contain?

Database Fields:

– Network Name
– Country
– Region
– Website
– Owner
– Operation type (locker, parcel shop)
– Solution partner (e.g. locker manufacturer)
– Number of locations
– Transport partners
– Location partners (e.g. where shops or lockers are based)
– Customers (e.g. retailers)
– Business model (open vs closed)
– Notes (other information)


What are the sources and methodology?

The main sources for the report are:
– Extensive desk research on parcel shop and locker networks and locker manufacturers worldwide covering company accounts, websites, press reports and other sources
– Apex Insight’s ongoing work on online retail and the parcel delivery market worldwide
– Interviews with senior-level contacts in the market

The key input to our market size estimates is our database of locations, which is included with this report. We look at number of locations relative to online retail spending and population on a country by country basis to help evaluate the market potential, which guides our market forecasts.


Who is it useful for?

The report is intended for:
– Owners and operators of parcel hop and locker networks
– Locker system manufacturers and suppliers
– Customers of parcel shop and locker networks, in particular, retailers who sell via the internet
– Buyers or potential buyers of locker systems looking to choose the best option for their needs
– Investors in these businesses
– Market regulators and policymakers
– Banks, analysts, consultants and other parties with interests in the sector


Who was it written by?

The report was written by Frank Proud and Paul Chapman

Frank founded Apex Insight in 2012 and set up our Parcels and Delivery practice
His background is strategy consulting, with two firms, Bridgewater and Burlington, which were originally founded by ex-Bain teams. He has advised many clients across the logistics industry, from start-ups to global leaders.
Subsequently, he was a senior member of the Transaction Support team at EY, advising private equity firms and corporate acquirers on commercial due diligence and other acquisition-related issues.
He leads Apex Insight’s consulting work for investors and clients in the logistics industry.
He has an MA in Economics from Cambridge University.

Paul has extensive experience across a wide range of parcels, delivery and logistics markets
As well as having a leading role in Apex Insight’s research, he has worked on consulting assignments for clients and investors in the sector.
His previous experience includes being Logistics Research Manager at Datamonitor, co-founder of Analytiqa and a marketing / strategy role at Christian Salvesen.
He has a BA in Modern Languages with Business Studies from Swansea University

Database Fields:

– Network Name
– Country
– Region
– Website
– Owner
– Operation type (locker, parcel shop)
– Solution partner (e.g. locker manufacturer)
– Number of locations
– Transport partners
– Location partners (e.g. where shops or lockers are based)
– Customers (e.g. retailers)
– Business model (open vs closed)
– Notes (other information)

Report Contents:

About this report 2
Summary 5
About Apex Insight 9

Background 17
- Definition 17
- Benefits of parcel shop and locker networks 18
- Benefits for consumers 18
- Benefits for parcel carriers 18
- Benefits for retailers 18
- Benefits for site hosts 19
- Benefits for field service companies 19
- Benefits for the environment 19
- Security 21
- History 21
- Business models 23
- Critical success factors for independent parcel shop and locker operations 24
- Investment requirements and entry barriers 25
Parcel Locker Systems 26
- Locker hardware 26
- Locker units 26
- Locker Sizes 26
- Locks 27
- Central console 27
- Locker operating systems 28
- Pricing 29
- Security and Safety 30
- Installation, Maintenance and Support 31
- Parcel locker manufacturers 32
- Business models 34
Delivery / Pick-Up Locations 35
- Parcel shops / retail collection points 35
- Parcel lockers 36
- University Lockers 37
- Residential lockers 38
- Adjacent service: home parcel boxes 39
Network Size and Growth 42
- About the Apex Insight parcel shop and locker database 42
- Total locations split by region (lockers + shops) 42
- Total locations by country (lockers + shops) 43
- Parcel locker locations 44
- Parcel shop locations 46
- By region 46
- By country 47
- Growth in number of locations 48
- Like for like growth by region 49
- Like for like growth by country 50
- Location penetration relative to population and internet sales level 50
- Revenue 53
- Methodology 53
- Estimated 2020 aggregate revenue 53
- Market potential 55
- Potential revenues under the growth scenarios 56
- Projected locations and revenue by 2022 56
Profiles of Largest Network Operators 57
- Best Express 59
- HiveBox 59
- Yamato Transport 61
- Cainaio 62
- Deutsche Post DHL 62
- JD.com 64
- Yunda Express 65
- La Poste / DPD 65
- Japan Post 67
- Hermes / Otto 68
- Flipkart / Ekart 69
- Amazon 69
- UPS 70
- ZTO Express 71
- Royal Mail 71
- SF Express 72
- CJ Express 72
- GeGeBox 73
- InPost 73
- FedEx 74
- CVSnet 75
- Poczta Polska 75
- Canada Post 75
- Poste Italiane 75
- Ozon 76
- Collect+ 76
- PickPoint 78
- Relais Colis 78
- Correos 78
- Parcel Pending (Quadient) 79
- Australia Post 79
- HubBox 79
- PostNord / SwipBox 80
- PostNL 80
- EHDH / Ciblex 81
- Posti 81
- bpost 82
- Swiss Post 82
- NinjaVan 82
- Walmart Pickup 82
- Hubbed 83
- Parcelly 83
- PostCo 83
- Fastway Couriers 83
- PPL CZ s.r.o. 83
- Norway Post 83
- Celeritas 84
- CTT Correios 84
- ParcelPoint 84
- Pudo Inc. 84
- Sendle 84
- MBE 84
- Itella 85

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