Top UK retailers: delivery services and carriers used: 2022
This report identifies the delivery services, and the carriers, which are used by the retailers which comprise InternetRetailing’s UK Top 500. click for list of retailers included
– The summary report analyses overall usage patterns and makes comparisons with previous years
– The accompanying database names the carrier/s and service provider/s used for each service by each retailer, where we are able to identify them.
For each of the top UK retailers it answers:
– Which delivery services does the retailer offer?
– Which provider/s does it use to carry them out?
It also answers questions on overall service and carrier usage patterns such as:
– How widely used are the leading carriers for express services and for economy services?
– Which retailers have switched carrier/s?
– What proportion of the top retailers offer same day delivery?
– What proportion offer click and collect via their own stores, via third party parcel shop and locker networks or via both?
– Who are the main providers used for international delivery and two-man delivery?
The services covered are:
– Standard / economy delivery
– Express / next day delivery
– Click and collect services
– Same day delivery
– Two man delivery
– International delivery
Highlights from the report
While almost all retailers included in the sample offer standard / economy delivery, a significant (and increasing) proportion (25%) do not offer an express / next-day service
– DPD, Royal Mail and Evri are the most widely used carriers across all services with DPD having gained significant share over the last four years.
– For economy services, Royal Mail is the most widely-used carrier with 114 customers out of the 487 who use delivery services using it, followed by DPD, which has 87 – having displaced Evri from second place.
– As in the past, DPD is the most widely used next-day / express carrier, used by 96 customers. Evri, although traditionally an economy carrier, now ranks second as its express services have gained traction across its large customer base.
While the majority of top retailers in the sample still offer a click and collect option, the biggest surprise in this year’s research has been the significant fall in penetration of this service.
– Having grown steadily, this year saw it fall to lower levels than any time since we started tracking this metric in 2018, with just 57% of retailers offering it
– Usage of own stores for click and collect both continues to be more widespread than usage of third party parcel shop and locker networks and has held up better. The main driver of this year’s fall is a significant reduction in the use of third party networks.
Evri is the most widely used network, having overtaken Collect+. Historically, Evri focused on ‘Send’ parcels, in particular from eBay sellers rather than click and collect but this result suggests it has successfully expanded its focus.
Same day remains a niche service offered by just 13 of the 487 retailers, up from last year but a significant fall since 2019, which was the peak year for the service – when CitySprint attempted to transform the market via its On the dot service.
Two-man delivery is only relevant for a small proportion of retailers (eg carpet and furniture retailers). The leading providers are ArrowXL, Wincanton and BJS but the segment is more fragmented than parcel delivery with significant usage of in-house operations.
DHL is the most widely-used carrier for international. DPD also scored highly, reflecting the company’s recent push to increase its international business using its own European operations and broader networks via La Poste group.
What are the sources and methodology?
The information was gathered through the following sources:
– Service and carrier information provided on the retailers’ websites and checkout modules
– Calls to customer services teams at the retailers
– Press searches
It has been sense-checked and cross-referenced with other sources to produce a detailed record of service usage
The main sample consists of 487 companies drawn from the Top 500. The remainder have been excluded because they do not offer conventional delivery services for a variety of reasons including sale of digital goods, marketplace or franchise operation where the decision is decentralised, food retailers with specific in-house delivery operations or having ceased trading since the list was complied
Nevertheless, it is inevitable that there will be gaps where we have not been able to identify all providers used, providers may have changed or otherwise.
List of retailers
& OTHER STORIES
ABERCROMBIE & FITCH
ACCESSORIZE
ADIDAS
AGENT PROVOCATEUR
ALDI
ALDO
ALEXANDER MCQUEEN
ALLSAINTS
AMAZON
AMERICAN GOLF
ANN SUMMERS
ANTHROPOLOGIE
AO
APPLE
APPLIANCESDIRECT
ARCO
ARGOS
ARMANI
ARMANI EXCHANGE
ASDA
ASICS
ASOS
ASPINAL OF LONDON
ASUS
ATS EUROMASTER
AVERY
AVON
AXMINSTER
B&Q
BAKER ROSS
BANANA REPUBLIC
BANG & OLUFSEN
BARBOUR
BARKER & STONEHOUSE
BATHSTORE
BEAUTY BAY
BEAVERBROOKS
BENSONS FOR BEDS
BERRY BROS. & RUDD
BERSHKA
BETTYS
BILLABONG
BIMBA Y LOLA
BLACKBURN DISTRIBUTIONS
BLACKS
BLACKWELL’S
BLUE INC
BLUE NILE
BODEN
BOOHOO
BOOTS
BOSE
BOTTEGA VENETA
BOUX AVENUE
BRAVISSIMO
BRORA
BROWNS FASHION
BUILD-A-BEAR WORKSHOP
BURBERRY
BURTON (US)
CALENDAR CLUB
CALVIN KLEIN
CAMPER
CANON
CARD FACTORY
CARHARTT
CARPETRIGHT
CASPER
CASS ART
CATH KIDSTON
CEX
CHAIN REACTION CYCLES
CHAOS CARDS
CHARLES CLINKARD
CHARLES TYRWHITT
CHRISTIAN LOUBOUTIN
CLAIRE’S
CLARKS
CLINIQUE
COAST
COS
COSTCO
COTSWOLD OUTDOOR
COTTON TRADERS
CRABTREE & EVELYN
CREW CLOTHING COMPANY
CROCS
CROMWELL
CRUISE
CURRYS
DECATHLON
DEICHMANN
DELL
DEMON TWEEKS
DESIGUAL
DFS
DIESEL
DIGIKEY
DIOR
DJI
DOBBIES GARDEN CENTRES
DOVER STREET MARKET
DR. MARTENS
DREAMS
DRONESDIRECT
DULUX DECORATOR CENTRES
DUNE LONDON
DUNELM
DUNNES STORES
DYSON
EAST CLOTHING
ECCO
ELLIS BRIGHAM MOUNTAIN SPORTS
EMMA BRIDGEWATER
END.
EPSON
ERNEST JONES
ESCAPADE
ESPRIT
ETSY
EURO CAR PARTS
EURONICS
EVANS CYCLES
F.HINDS
FARFETCH
FARROW & BALL
FASHION EYEWEAR
FAT FACE
FEATHER & BLACK
FENDI
FERRARI.COM
FIELD & TREK
FIRED EARTH
FITBIT
FITNESS SUPERSTORE
FLANNELS
FOOT LOCKER
FOOTASYLUM
FOOTPATROL
FORBIDDEN PLANET
FOREVER 21
FORTNUM & MASON
FOSSIL
FOYLES
FRAGRANCE DIRECT
FRASER HART
FRED PERRY
FREE PEOPLE
FRENCH CONNECTION
FURNITURE VILLAGE
FURNITURE123
GABOR
GAK
GAME
GAMES WORKSHOP
GANT
GAP
GEAR4MUSIC.COM
GO OUTDOORS
GOLDSMITHS
GOLFONLINE
GOOGLE (STORE AND PLAY)
GOPRO
GRAHAM & GREEN
GROWELL
G-STAR RAW
GTECH
GUCCI
GUESS
GUITARGUITAR
H&M
H.SAMUEL
HABITAT
HACKETT
HALFORDS
HAMLEYS
HARRODS
HARVEY NICHOLS
HATTONS
HAVAIANAS
HAWES & CURTIS
HAWKIN’S BAZAAR
HEAL’S
HOBBS LONDON
HOBBYCRAFT
HOLLAND & BARRETT
HOLLISTER
HOME BARGAINS
HOMEBASE
HORNBY
HOTEL CHOCOLAT
HOTTER
HOUSE OF FRASER
HUGHES ELECTRICAL
HUGO BOSS
ICELAND
IKEA
IN THE STYLE
ITS
J. CREW
JACAMO
JACK & JONES
JACK WILLS
JARROLD
JD SPORTS
JD WILLIAMS
JESSOPS
JEWSON
JIGSAW
JIMMY CHOO
JOE BROWNS
JOHN LEWIS & PARTNERS
JOJO MAMAN BEBE
JONES BOOTMAKER
JOULES
JOY
JULIAN CHARLES
JUNO RECORDS
JUST FOR PETS
KARCHER
KAREN MILLEN
KATE SPADE
KENZO
KIEHL’S
KITBAG.COM
KURT GEIGER
L.K. BENNETT
LACOSTE
LAITHWAITE’S
LAKELAND
LAPTOPSDIRECT
LAURA ASHLEY
LEEKES
LEGO
LEISURE LAKES BIKES
LEVI’S
LIBERTY LONDON
LINDEX
LITTLEWOODS
LIZ EARLE
LLOYDS PHARMACY
LOAF
L’OCCITANE
LOEWE
LONG TALL SALLY
LOOKFANTASTIC
LOUIS VUITTON
LOVISA
LULULEMON
LUSH
LYLE & SCOTT
M&CO
MACHINE MART
MADE.COM
MAINLINE MENSWEAR
MAJESTIC
MAMAS & PAPAS
MANGO
MAPLIN
MARISOTA
MARKS & SPENCER
MASSIMO DUTTI
MATALAN
MATCHES FASHION
MAX SPIELMANN
Menkind
MERLIN CYCLES
MICHAEL KORS
MILLETS
MINT VELVET
MISSGUIDED
MODA IN PELLE
MOLE ONLINE
MOLTON BROWN
MONICA VINADER
MONKI
MONSOON
MONTBLANC
MOONPIG
MORRISONS
MOSS BROS.
MOUNTAIN WAREHOUSE
MUJI
MULBERRY
MUSCLE FOOD
MUSTO
MYTHERESA
NASTY GAL
NATIONAL TRUST SHOP
NELLY.COM
NEPTUNE
NESPRESSO
NET-A-PORTER
NEW BALANCE
NEW LOOK
NEWEGG
NEXT
NIKE
NINTENDO
NISBETS
NOTCUTTS
NOTONTHEHIGHSTREET.COM
NOVATECH
OAKLEY
OASIS
OCADO
OFFICE
OFFSPRING
OKA
OLIVER BONAS
OLIVER SWEENEY
OMEGA
ORVIS
OUTDOOR & COUNTRY
OVERCLOCKERS UK
OVERSTOCK
OYSHO
PANDORA
PAPERCHASE
PARTYCITY
PAUL SMITH
PAVERS
PEACOCKS
PEPE JEANS LONDON
PETS AT HOME
PHASE EIGHT
PHILIPS
PLANET ORGANIC
PLUMBASE
POLARN O. PYRET
PRADA
PRETTY GREEN
PRINTING.COM
PULL&BEAR
PUMA
QD STORES
QS SUPPLIES
QUIKSILVER
QVC
RADLEY
RAJAPACK
RALPH LAUREN
RAPHA
RAZER
REEBOK
REGATTA OUTDOOR CLOTHING
REISS
RESERVED
RICH TONE MUSIC
RICHER SOUNDS
RIVER ISLAND
ROBERT DYAS
ROKIT
ROMAN ORIGINALS
ROMWE
ROUTE ONE
RS COMPONENTS
RUSSELL & BROMLEY
RYMAN
SAINSBURY’S
SALLY
SALOMON
SAMSUNG
SCHUH
SCOTCH & SODA
SCOTTS OF STOW
SCREWFIX
SCRIBBLER
SCS
SEASALT CORNWALL
SELECT
SELFRIDGES
SERAPHINE
SEVENOAKS SOUND AND VISION
SHEIN
SHOE ZONE
SHOPDISNEY
SILENTNIGHT
SIMPLY BE
SIZE?
SKAGEN
SKATEHUT
SKECHERS
SLATERS
SMYTHS TOYS
SMYTHSON
SNEAKERSNSTUFF
SNOW+ROCK
SOCKSHOP
SOFA.COM
SOFASWORLD
SOLE TRADER
SPACE NK
SPECSAVERS
SPORTSBIKESHOP
SPORTSDIRECT.COM
SPORTSSHOES.COM
STANLEY GIBBONS
STEAM
STELLA MCCARTNEY
STRADIVARIUS
SUNGLASS HUT
SUNSPEL
SUPERDRUG
SUPERDRY
SUPERFI
SUPERGA
SUPREME
SWAROVSKI
SWATCH
SWEATY BETTY
T.M. LEWIN
TATE SHOP
TED BAKER
TESCO
TESSUTI
THE BODY SHOP
THE BRITISH MUSEUM SHOP
THE CAMBRIDGE SATCHEL COMPANY
THE COTSWOLD COMPANY
THE EDINBURGH WOOLLEN MILL
THE ENTERTAINER
THE FRAGRANCE SHOP
THE HUT
THE NORTH FACE
THE ORIGINAL FACTORY SHOP
THE PERFUME SHOP
THE RANGE
THE ROYAL MINT
THE SALEROOM
THE WHITE COMPANY
THE WORKS
THOMAS SABO
THORNTONS
TIFFANY & CO.
TIMBERLAND
TIMPSON
TISO
TJ HUGHES
TK MAXX
TOAST
TOMMY HILFIGER
TOOLSTATION
TOPPS TILES
TRAVIS PERKINS
TRESPASS
TRIPP
TRIUMPH
UGG
UK ECIG STORE
UK FLOORING DIRECT
UNDER ARMOUR
UNIQLO
UNITED COLORS OF BENETTON
URBAN INDUSTRY
URBAN OUTFITTERS
USC
VAPE CLUB
VERSACE
VERY
VICTORIAN PLUMBING
VICTORIAPLUM.COM
VICTORIA’S SECRET
VIOVET
VIRGIN WINES
VIVIENNE WESTWOOD
WACOM
WAITROSE & PARTNERS
WALLS AND FLOORS
WAREHOUSE
WARREN JAMES
WATCHES OF SWITZERLAND
WATCHFINDER
WATERSTONES
WEEKDAY
WEIRDFISH
WELDRICKS PHARMACY
WEST ELM
WEX PHOTO VIDEO
WHISTLES
WHITE STUFF
WHITTARD OF CHELSEA
WHSMITH
WICKES
WILKO
WISH
WOLF & BADGER
WOODHOUSE CLOTHING
WORLD OF BOOKS
WYNSORS WORLD OF SHOES
YANKEE CANDLE
YESSTYLE
YOOX
YOURS CLOTHING
YUMI
YVESSAINTLAURENT
ZALANDO
ZARA
ZEE & CO