Top UK retailers: delivery services and carriers used: 2018

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Published: Oct 2018
Pages: 42
Format: PDF download + Excel database

 

 

 

 

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Description

Top UK retailers: delivery services and carriers used: 2018

This report identifies the delivery services, and the carriers, which are used by the retailers which comprise InternetRetailing’s UK Top 500. click for list of retailers included
– The summary report analyses overall usage patterns
– The accompanying database sets out which service providers are used for each service by each retailer.

For each of the top UK retailers it answers:
– Which delivery services does the retailer offer?
– Which provider/s does it use to carry them out?

It also answers questions on overall service and carrier usage patterns such as:
– How widely used are the leading carriers for express services and for economy services?
– What proportion of the top retailers offer same day delivery?
– What proportion offer click and collect via their own stores, via third party parcel shop and locker networks or via both?
– Who are the main providers used for international delivery and two-man delivery?

The services covered are:
– Standard / economy delivery
– Express / next day delivery
– Click and collect services
– Same day delivery
– Two man delivery
– International delivery

Highlights from the report

While virtually all retailers included in the sample offer standard / economy delivery, a significant proportion (13%) do not offer an express or next-day service
– Royal Mail is the most widely used carrier overall, followed by DPD and Hermes
– Royal Mail is also the most widely-used economy service with 123 customers out of 444 using it, followed by Hermes, which has 91
– DPD is the most widely used next-day / express carrier, used by 90 customers. Both Hermes and Yodel, frequently thought of economy carriers, rank highly amongst express services (with 48 and 36 customers respectively)

The majority of retailers now offer a click and collect option.
– Usage of own stores (48% of retailers) is more widespread than usage of third party parcel shop and locker networks (33%), with a significant proportion (18%) using both
– Collect+ is the most widely-used network, followed by Hermes, reflecting the latter’s greater focus on ‘Send’ parcels rather than click and collect.

Same day remains a relatively niche service offered by just 21 of the 444 retailers currently offer the service. The clear leader is CitySprint, via its On the dot service with other networks, such as Paack and Brisqq also present, alongside in-house provision

Two-man is delivery only relevant for a small proportion of retailers (eg carpet and furniture retailers). The leading providers are Panther and ArrowXL but the segment is more fragmented than parcel delivery with significant usage of in-house operations.

DHL is the most widely-used carrier for international. DPD is widely used Hermes is also represented, reflecting the recent push both of those carriers have made into international

 

What are the sources and methodology?

The information was gathered through the following sources:
– Service and carrier information provided on the retailers’ websites and checkout modules
– Conversations with customer services teams at the retailers
– Press searches

It has been sense checked and cross-referenced with other sources to produce a detailed record of service usage

The main sample consists of 444 companies drawn from the Top 500. The remainder have been excluded because they do not offer conventional delivery services for a variety of reasons including sale of digital goods, marketplace or franchise operation where the decision is decentralised, food retailers with specific in-house delivery operations or having ceased trading since the list was complied

Nevertheless, it is inevitable that there will be gaps where we have not been able to identify all providers used, providers may have changed or otherwise.

 

List of retailers

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Abercrombie & Fitch
Accessorize
Achica
Adidas
Agent Provocateur
Aldi
Aldo
Alexandra
AllSaints
Amazon
American Golf
Andertons Music
Ann Summers
Anthropologie
Ao.com
Apple
Appliances Direct
Argos
Aria Technology
Armani
Art.co.uk
Asics
Asos
Aspinal of London
Asus
Avon
Axminster
B&Q
Banana Republic
Barbour
bareMinerals
Barker & Stonehouse
Bathstore
Beaverbrooks
Bensons for Beds (two-man only)
Berghaus
Berry Bros. & Rudd
Bershka
Betterware
Bettys
Blacks
Blackwell’s
Blue Inc
Boden
Bondara
Bonmarché
BonPrix
Boohoo.com
BookDepository.com
Boots
Bose
Boux Avenue
Bradfords (two-man only)
BrandAlley
Brantano
Bravissimo
Build-A-Bear Workshop
Burberry
Burton
Buyagift
Calendar Club UK
Calvin Klein
Camper
Card Factory
CarpetRight (two-man only)
Carphone Warehouse
Cartier
Cass Art
Cath Kidston
CCL Computers
Chain Reaction Cycles
Character
Charles Clinkard
Charles Tyrwhitt
Chemist Direct
Chums
Claire’s
Clarks
Clas Ohlson
Coast
COS
Costco
Cotswold Outdoor
Cotton Traders
Crabtree & Evelyn
Craghoppers
Create and Craft
Crew Clothing Company
Crocs
Cromwell
Currys
CycleSurgery
Dabs.com
Damart
Debenhams
Decathlon
Deichmann
Dell
Denby
DFS (two-man only)
Diesel
Disney Store
DJI
Dobbies Garden Centres
Dorothy Perkins
Dr. Martens
Dreams
Dulux Decorator Centres
Dune London
Dunelm
Dunnes Stores
Dyson
Early Learning Centre
Ebuyer.com
Ecco
Ellis Brigham Mountain Sports
END.
Ernest Jones
eSpares
Esprit
Estée Lauder
Euro Car Parts
Euroffice
Evans
Evans Cycles
Everything5pounds.com
F&F
F.Hinds
Farfetch
Farrow & Ball
Fashion World
Fat Face
Feelunique.com
Figleaves.com
Find Me A Gift
Firebox
Fired Earth (two-man only)
FitFlop
Fitness Superstore
Flannels
Foot Locker
Footasylum
Forbidden Planet
Forever 21
Fortnum & Mason
Fossil
Fragrance Direct
Fraser Hart
Fred Perry
Free People
Freemans.com
French Connection
funkypigeon.com
Furniture Village
Gabor
GAK
Game
Games Workshop
Gant
GAP
Garmin
Gear4music.com
George at Asda
Getthelabel.com
GettingPersonal.co.uk
Glasses Direct
Go Outdoors
Goldsmiths
Graham & Greene
Grattan
Graze
G-Star Raw
Gucci
Guess
Guitarguitar
H&M
H.Samuel
Habitat
Hackett
Halfords
Hamleys
Harper Collins
Harrods
Harvey Nichols
Harveys (two-man only)
Hawes & Curtis
Hawkin’s Bazaar
Hawkshead Country Wear
Heal’s (two-man only)
High & Mighty
Hi-Tec Sports
hmv.com
Hobbs London
Hobbycraft
Holland & Barrett
Hollister
Home Bargains
Home Essentials
Homebase
Hornby
Hotel Chocolat
Hotter
House of Fraser
Hughes Electrical (HUGES?)
Hugo Boss
Ideal World
IKEA
Interflora
Intersport
IWOOT
J Crew
Jacamo
Jack & Jones
Jack Wills
Jacques Vert
Jaeger
JD Sports
JD Williams
Jessops
Jigsaw
Jimmy Choo
JML
Joe Browns
John Lewis
John Smith’s
JoJo Maman Bébé
Jones Bootmaker
Joules
Joy
Juno Records
Kaleidoscope
Kärcher
Karen Millen
Kenzo
Kiddicare
Kiehl’s
Kitbag.com
Kurt Geiger
L.K.Bennett
L’Occitane
La Redoute
Lacoste
Laithwaite’s
Lakeland
Lands’ End
Laptops Direct
Laura Ashley
Lego
Leisure Lakes Bikes
Liberty
Links of London
Lipsy
Littlewoods
Lloyds Pharmacy
Long Tall Sally
LookFantastic
Louis Vuitton
Lovehoney
Lush
Lyle & Scott
M&Co
M&S
MAC Cosmetics
Machine Mart
Made.com
MajesticWine
Mamas & Papas
MandM Direct
Mango
Massimo Dutti
Matalan
MatchesFashion.com
Max Spielmann
MenKind
Merlin Cycles
Microsoft
Millets
Mint Velvet
Miss Selfridge
Missguided
Mobile Fun
Moda in Pelle
Mole Valley Farmers
Molton Brown
Monsoon
Montblanc
Moonpig
Moss Bros
Mothercare
Mountain Warehouse
Mr Porter
Mulberry
Myprotein
Naked Wines
Nespresso
Net-A-Porter
New Look
Next
Nike
Nisbets
Notcutts Nurseries
Novatech
Oasis
Office
Oliver Bonas
Orvis
Outdoor & Country
Overclockers UK
Pandora
Paperchase
Paul Smith
Pavers
PC world
Peacocks
Pets at Home
Phase Eight
Photobox
Plumbase
Plumbworld
Poetry Fashion
Post office shop
Prada
Pretty Green
PrettyLittleThing
Printing.com
Pro-Direct
Pull & Bear
Puma
QD Stores
Quiz
QVC
Radley
Ralph Lauren
Rapha
Rapid Electronics
Reebok
Regatta Outdoor Clothing
Reiss
Richer Sounds
River Island
Robert Dyas
Rohan
Roman Originals
Route One
Rowlands Pharmacy
RS Components
Russell & Bromley
Ryman
Sainsbury’s
Sally Beauty
Schuh
Screwfix
ScS (two-man only)
SecretSales
Selfridges
Sevenoaks Sound and Vision
Shoe Zone
Simply Be
Slaters
Smyths
Snow+Rock
Sole
Space.NK
Specsavers
SportsDirect.com
SportsShoes.com
Staples
Sunglass Hut
Superdrug
Superdry
Superfi
Surfdome
Swarovski
Swatch
Sweaty Betty
T.M. Lewin
Tate Shop
Ted Baker
The Body Shop
The Book People
The Edinburgh Woollen Mill
The Entertainer
The Fragrance Shop
The Hut
The North Face
The Outnet
The Perfume Shop
The Range
The White Company
The Works
Thomann
Thomas Pink
Thomas Sabo
Thompson & Morgan
Thorntons
Tiffany & Co
Timpson
TJ Hughes
TK Maxx
Toast
Tommy Hilfiger
Toolstation
Toolstop
Topman
Topps Tiles
Topshop
Tripp
TTS Group
UGG Australia
Uniqlo
Urban Industry
Urban Outfitters
USC
Vans
Vax
Vente-Privee
Very
Victoria’s Secret
Victorian Plumbing
Viking
Virgin Wines
Vistaprint
Vivienne Westwood
Waitrose (same-day only)
Wallis
Warehouse
Warehouse
Warren James
Watch Shop
Watches of Switzerland
Waterstones
Wayfair.co.uk
Wedgwood
Weldricks Pharmacy
Wex Photographic/Wex Photo Video
Whistles
White stuff
Whittard of Chelsea
WHSmith
Wickes
Wiggle
Wilko.com
WorldStores
Wyevale Garden Centres (two-man only)
Wynsors World of Shoes
Yankee Candle
YOOX.com
Yours Womenswear
Yumi
Zalando
Zara
Zavvi
Zooplus
Zulily

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Introduction 2
About this report
Summary
About Apex Insight

Contents 7
List of charts and tables

Service and carrier usage patterns 9
Research sample
Overview of usage of delivery services
Domestic B2C parcel delivery services
Economy / standard delivery
Next-day / express delivery
Same day delivery
Click and collect: own stores vs networks
Parcel shop and locker networks
Two-man delivery
International delivery

Retailer service and carrier usage database 20

Appendix 39
List of figures

Companies excluded from our sample
Usage of services
Carriers used: all domestic parcels services (express and economy)
Carriers used: economy services
Carriers used: next-day / express services
Carriers used: same day delivery
Click and collect: own stores vs third party parcel shop and locker networks
Services used: third-party click and collect / parcel shop and locker networks
Carriers used: two-man delivery
Carriers used: international delivery

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