Returns management company ReBOUND has announced it has appointed the founder of Clear Returns Vicky Brock to its senior management team.

She has joined ReBOUND to help develop their returns intelligence solution as well as supporting and forging new commercial relationships with retailers.

Brock commented: “I founded Clear Returns to solve a problem I experienced as a shopper; whenever I returned items I found the experience overwhelmingly off-putting. Very few retailers seemed to take the process seriously or weren’t interested in ‘keep optimisation’: working to help customers buy the right products first time. From my perspective, ReBOUND’s network, technology and data insights places it perfectly to help retailers fix this often poor consumer experience. I’m delighted to have joined the team.

“Returns present a major challenge for retailers, potentially harming profitability in the long term. However too few are treating their returns as a priority. With 59% of those under 35 admitting to having stopped shopping with a retailer because of a difficult or unclear returns process, retailers really need to address this issue. Businesses need to source high quality returns intelligence to improve their systems and drive returns innovation.”