Royal Mail and CWU agree modernisation plans

Royal Mail and its main workers trade union the CWU have agreed a framework for modernisation of the postal operator as it adapts to the new and rapidly evolving business environment.

As part of the agreement the two parties have committed to rebalance its focus on parcels and away from the declining letter delivery market. Both agreed that this will require a change of business practices and new ways of working. Royal Mail has offered greater job security and opportunities for its employees into the future.

CWU has commented on the agreement on their website: “This agreement marks the end of our two year dispute with Royal Mail Group and brings closure to one of the most adversarial periods of our history. It builds upon and does not replace our previous agreements including the spirit and intent of the 2018 Four Pillars Agreement. It reflects and re-positions a joint philosophical approach to the future based on growth and not decline, opportunity and optimism, and a re-designed Royal Mail Group, importantly including Parcelforce, thriving in the modern day.”

Commenting on the agreement, Interim Executive Chairman Keith Williams said: “We have a window of opportunity to focus Royal Mail on what our customers want today – an ever growing need for more parcels, whilst providing a sustainable letters service. This agreement provides a framework to do just that, but the proof will be in the pudding. We have been far too slow to adapt in the past and now need to deliver change much more quickly.”