Royal Mail beats regulatory targets

In its newest Quality of Service Report, Royal Mail says that it has exceeded its regulatory targets for First and Second Class mail in the first quarter of 2019-20.

During the first quarter of the year leading up to 30 June 2019, Royal Mail delivered 93.2% of First Class mail the next working day against a target of 93%. The Company delivered 98.9% of Second Class mail within three working days against a regulatory target of 98.5%.

The postal operator is the only mail delivery company required to publish a Quality of Service report. These targets are some of the highest in Europe.

Paul O’Keefe, Director of Quality and Customer, Royal Mail said: “We are delighted to have exceeded both our First Class and Second Class Quality of Service regulatory targets for the first quarter of the financial year. Royal Mail has one of the highest Quality of Service specifications of any major European country and our postmen and women work extremely hard to deliver high standards of service to all our customers across the UK.”


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