Royal Mail delivers COVID-19 leaflets to UK households

Royal Mail is to send a mailing from the government to 30 million households via its Door to Door service. This includes a letter from the UK prime minister as well as a leaflet that outlines the standard advice over coronavirus. It has not been disclosed as to how much the postal operator has received for this contract.

In addition the postal operator has delivered 900,000 letters to those deemed at very high risk of severe coronavirus. This provided guidance on shielding,  a measure to protect the clinically extremely vulnerable by minimising all interaction between themselves and others.

Rico Back, Royal Mail Group Chief Executive Officer, said: “As the Universal Service provider, we are playing an important role in helping people, businesses and communities stay connected during this unprecedented crisis. We are playing our part in delivering important mailings from Government, which will help every UK household manage the impact of coronavirus.

“Our postmen and women will also be supporting the fight against coronavirus by helping with the logistics for the delivery and return of coronavirus tests for frontline NHS staff. They are delivering letters and parcels for customers across the UK including prescriptions and hospital appointments – a lifeline for those who are not able to leave their homes. Their dedication is hugely appreciated by households, businesses and communities everywhere in these difficult circumstances.”


Back concluded, “Royal Mail takes the health and safety of its colleagues, customers and the communities in which we operate very seriously. We have introduced a range of new social distancing measures to avoid contact during delivery.  Where an item won’t fit through a customer’s letterbox, the postman or woman will place the item at the customer’s door, knock, and step aside to a safe distance while they retrieve their item. We are also temporarily not handing over hand-held devices to customers to capture signatures. Standard ways of working have been revised to ensure that, wherever possible, colleagues stay two metres apart. We have implemented a new rule that means there will only be one person in a Royal Mail delivery vehicle at any one time.”

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