Where postage has been bought online, Delivery Confirmation will now be available on Royal Mail 1st and 2nd Class Small and Medium parcels.


Royal Mail has posted a notice on its website that said, “information will be available online at the point we try to or successfully deliver your item”.

However, Royal Mail advised its customers that “Delivery Confirmation is not intended to be a fully tracked service” – and also suggested that if they “want to see items progressing throughout their journey – and not just at the point of delivery” they should consider using Special Delivery Guaranteed.

Delivery Confirmation however is not available for large letters – and is not available either for parcels being sent to the Channel Islands or the Isle of Man.

eBay informed its UK-based sellers about the delivery confirmation details in a notice posted on its general announcements board yesterday (8 February) – and it also offer its sellers the following advice: “If you use the eBay label platform , eBay will automatically upload the delivery confirmation number into your My eBay. Sellers can also upload the delivery confirmation number to their sold items in My eBay. This is particularly important as we will start to use this as proof of delivery for Seller protection cases.”

Such innovations should improve Royal Mail’s competitiveness in an increasingly competitive market, which has gone to save the organisation from collapse as letter mail volumes have plummeted. With Amazon taking an interest in deliveries as well as a redoubled interest from Deutsche Post DHL Royal Mail certainly isn’t the only shark in the UK fishpond of deliveries… 
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