Royal Mail doubles Tracked compensation

National postal operator Royal Mail has said that it is increasing the compensation it offers using the Tracked products from £50 to £100 per parcel.

It is expected that the new offer is likely to appeal to online retailers and SMEs as the £100 value exceeds the average shopping basket. In 2015 this was £78 according to IMRG’s e-Retail Sales index in January.

The services where this increased compensation applies are for customers using Royal Mail Tracked24, Royal Mail Tracked48, Royal Mail Tracked Returns24 and Royal Mail Tracked Return48.

Where customers are sending items of greater value, they can choose to use Royal Mail’s Special Delivery Guaranteed services that offer compensation up to £500 as standard and up to £2500 with additional cover.

Customers wishing to send Royal Mail Tracked48 parcels can now have their parcels accepted into the network up until midnight all year round at Mail Centres and Regional Distribution Centres in England, Wales, Scotland and Northern Ireland.

Nick Landon, Managing Director Royal Mail Parcels, commented: “Our Tracked products are very popular with business customers who want the flexibility to choose a 24 or 48 hour delivery service, together with a collection service and later acceptance times that allow them to meet customer expectations. So we are delighted to be increasing the compensation we offer on our suite of Tracked products. We believe this will provide even greater confidence in the products and in our ability to respond to our customers.”

Royal Mail’s focus on the e-commerce market is playing to the upward trend in this sector, that is gradually replacing the declining traditional mail service as being the main revenue generator for the company.

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