Royal Mail improves Click & Drop

National postal operator Royal Mail has improved its online and label solution Click & Drop. Senders using the service can now download orders from multiple marketplaces or their website to Click & Drop.

The system enables people and businesses to buy and print barcoded postage labels without needing to manually input the addresses of individual buyers.

Marketplace sellers can also automatically upload shipping details as well as tracking numbers to the marketplace and this in turn helps inform buyers that their goods have been dispatched. In addition senders can also access Royal Mail’s address look-up service to improve address accuracy as well as first time delivery success.

Customers can also manage their stock more effectively using Click & Drop, and this will in turn help with their warehousing. The warehouse management capability will enable sellers to build a product catalogue, store product details, warehouse location numbers as well as parcel dimensions – these will speed up order processing.

Sellers will also have the ability to create shipping rules which will automatically assign a shipping service to the weight or value of an order. Used in conjunction with the warehouse management capability, the shipping rules can enable one-click printing of postage labels.

Click & Drop provide customers, including small businesses and marketplace sellers, with 2D barcoded labels, a sales invoice and electronic pre-advice for all Royal Mail’s UK and international services.

To increase flexibility and customer convenience, customers using Click & Drop will be able to drop off their items at one of 1,200 Customer Service Points at a Royal Mail Delivery Office depending on the service selected or at one of 11,500 Post Office branches nationwide. Customers who receive a collection from Royal Mail can also hand their items over to their collection driver.

Nick Landon, Managing Director of Royal Mail Parcels, said: “The enhancements to our online postage solution Click & Drop are yet another step Royal Mail is taking to improve convenience for our customers. This is also part of Royal Mail’s strategy of investment in IT, to support its on-going transformation and make it easier for customers to access our services.”

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