- 1 July 2020
- Transport / Logistics Services
Royal Mail has followed its competitors by offering new inflight delivery options for its parcel customers. When the parcel is being sent via Royal Mail Tracked the customer will receive a notification of an estimated delivery window and options about changing the destination of delivery.
Should the customer not be in they can instruct the Royal Mail driver to leave the parcel in a safe place or with a neighbour. If left in a safe place the driver will photograph it in place and send the photo through the app to the customer.
This fairly basic inflight delivery service is to be improved in the coming year, and will be extended to other parcel delivery options. The options will include changing the day of delivery or dropping it off at a Post Office branch.
Nick Landon, Chief Commercial Officer at Royal Mail, said: “At Royal Mail we are proud to help our UK customers stay connected during these challenging times. Inflight delivery options have been the number one ask from our sending customers in e-commerce. Giving customers the option to specify where their parcels are delivered ‘in the event they are not at home to receive them’ is just one of the ways we are helping to bring greater convenience to the lives of our customers.”