Royal Mail Quality of Service report published

Royal Mail has exceeded its regulatory First Class Mail target of 93%, delivering 93.3% of its First Class mail by the next working day. This comes from the Royal Mail Quality of Service report for Q1 of the financial year 2017-18.

The postal operator also passed its Second Class Mail target, delivering 98.7% of this mail within three working days. Royal Mail’s target for this was 98.5%.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail operates under some of the most demanding Quality of Service standards in the whole of Europe, so it is only right to pay tribute to the hardworking postmen and women who make this happen six days a week at more than 30 million addresses across the UK. We remain the only UK delivery company to publish our Quality of Service performance and we are proud to do so.

“We continue to focus on improving and maintaining these high standards of service for our customers.”

The Royal Mail Quality of Service was measured by TNS Global, an independent market research company. The latest independent report on performance for the first quarter of the year was published today on Royal Mail’s website at:

While 93% and 98.5% of mail deliver may look impressive as a first look, Royal Mail are still delivering vast volumes later than the target. It will be interesting to see whether falling mail volumes allow for an increase in on time deliveries in the coming years…

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