Royal Mail revamps delivery notifications

The day before delivery, Royal Mail is to offer customers notifications as to the time of delivery, which should allow customers to plan around it.

The delivery time windows will be around 2 hours. The customer can request it is left with a neighbour or a safe place.

Tracked parcels with no alternative delivery location will be sent to a customer service points and an electronic notification sent to the customer instead of a ‘Sorry we missed you’ card.

“Notifying customers of their expected delivery time the day before we deliver is just one of the ways we are helping to make our customers’ lives easier,” said Royal Mail. “Coupled with a shorter estimated delivery time of as little as two hours creates a step change in convenience for online shoppers. Our posting customers also benefit from increased repeat orders from happy online shoppers. This latest innovation is part of our major investment in changes that increase convenience for our customers and their recipients.”


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