Royal Mail to handle River Island last mile

Royal Mail is to handle the customer deliveries for UK fashion brand River Island throughout the UK using its Tracked 48 services.

Under the two year deal Royal Mail will handle the collection and delivery of items and adds to the postal operator’s existing contract to handle customer returns.

River Island is a leading UK fashion brand and outstanding customer service is one of the core values it offers its customers.

Royal Mail as a brand is of high standing too. In the Delivery Matters 2016 survey, 75% of online shoppers said that they would be more likely to use an online retailer should they use Royal Mail to deliver their items to the customer.

The Tracked 48 service by Royal Mail provides end to end tracking for businesses sending parcels to addressed in the UK as well as customers using a business tracked service.

In 2015, Royal Mail announced a number of improvements to its Tracked service to increase retailer confidence in the products and to make its services more accessible, convenient and flexible.

The improvements to its service include:

·        “increasing the weight limit to 20kg across the product range

·        increasing the compensation it offers from £50 to a maximum of £100

·        extending the acceptance time of consignments into its network to 23.59 on Tracked 48

·        improving access to its network by allowing customers to submit items over the weekend for weekday delivery”

Sunil Bhudia, Ecommerce Logistics Manager, River Island said: “River Island, is a favourite on-trend British brand for families all over the UK. More and more customers are demanding a seamless multichannel experience, so it’s really important that our customers trust that we can consistently deliver on speed and convenience particularly for those customers who choose to shop with us online. Our partnership with Royal Mail will enable us to do this and continue to keep customers at the heart of everything we do.”

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