- 1 February 2017
- Transport / Logistics Services
From April, Royal Mail customers will be able to use a new service to print off delivery and return labels from their mobile phones at all of the postal operator’s 1200 Customer Service Points.
Royal Mail’s announcement says that with the new self-service solution called ‘Labels to Go’, its customers returning items bought online or buying postage online will now receive an email that contains a unique QR code. When the code is scanned at a Customer Service Point the QR code will produce a postage label that can be stuck to the parcel.
At present those customers returning items using the Royal Mail returns portal or when buying postage online using Click and Drop must print the postage labels at home. The new service saves on them having to use special paper or potentially badly sticking it to the parcel.
New innovations in the postal sector to improve the customer experience are always welcome in an increasingly competitive industry. Royal Mail is the giant in the pond at present but has a number of fast growing direct competitors to include Deutsche Post owned DHL which has recently signalled its intent to move into the UK domestic parcels market. Royal Mail has to run hard to stay still in this rapidly evolving market…
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