- 18 December 2019
- Transport / Logistics Services
One in five Cyber Weekend orders in Australia were delivered late according to data released by retail logistics SaaS startup Shippit.
Cyber Weekend accounted for 3.5% of this year’s online orders in the country, up from 2.1% last year. This shows how much pressure the delivery companies were under.
The figures of 21% parcels being delayed hide the fact that express deliveries were particularly late, with Shippit showing that one company only managed to deliver 64% of their express deliveries on time. This is a problem for their clients for whom fast delivery is a selling point.
Rob Hango-Zada, Joint-CEO of Shippit, said: “Future growth in online retail is dependent on more reliable delivery experiences for shoppers. Australia’s largest retailers have invested significantly in ensuring they can dispatch orders faster than ever with many offering same day dispatch even during peak. On the other hand, there has been a consistent trend of carriers facing overwhelming demand, which hasn’t been met with the capacity to deliver on time to the end customer”.