- 18 September 2019
- Transport / Logistics Services
Shipping software specialist ShipStation has teamed up with global insurance-tech leader Cover Genius to provide products for ShipStation’s global network of client/merchants around the UK, Canada and Australia.
The products leverage customer-focused insurance solutions protecting merchants against loss, damage and re-shipment of their goods both domestically and internationally.
Under the deal between ShipStation and Cover Genius, the insurer will be the exclusive partner for multiple geographies out of the three nations. It will provide cover for millions of shipments annually. Where traditionally, merchants had to wait up to 30 days before making a claim they will now be able to make claims and receive payments instantly using an automated process for loss notification and declaration of value.
General Manager of ShipStation, John Kinny said: “Providing a customer-centric insurance solution with standardised protection across multiple countries and currencies was critical to our expansion into new markets. Cover Genius’ technology gives each of our merchants a seamless customer experience all the way from protecting the customer shipment through easily processing a claim.”
Co-Founder and CEO of Cover Genius, Angus McDonald said: “Cover Genius is dedicated to putting the customer at the center of the insurance experience as demonstrated by our NPS of positive 65, and we’re thrilled to partner with ShipStation who clearly share our commitment to creating outstanding customer experiences. Our insurance policies protect the customers of the world’s largest online businesses, and we are happy to include ShipStation in our global network of partners who get to leverage our end-to-end insurance solution that delivers world-beating NPS.”