SingPost and union agree to upskill employees

SingPost and the Union of Telecoms Employees of Singapore (UTES) have come together to form a Company Training Committee that aims to improve the capabilities, knowledge and skillsets of postal services employees to better equip them for their roles in the evolving logistics and eCommerce landscape.

The SingPost CTC is also aimed at preparing postal team members for future jobs in the industry. In the face of ever greater automation the postal operator plans to train up more than 1500 frontline postal team members in technology relevant to their roles with the plan to improve service quality and productivity. The first batch of 60 postmen attended the “SkillsFuture for Digital Workplace” course last month.

These training programmes will help SingPost employees to embrace technology and adopt a more customer-centric mindset, and more importantly, equip them with skills for them to adapt to the shift in demands of the workplace today, and remain relevant in the job market of tomorrow.

“UTES will continuously walk the ground to understand how our workers would be affected by technology and together with NTUC’s e2i, we will work with SingPost to train and prepare workers for the future. As long as a worker has a positive mindset, is willing to embrace change and upgrade skillsets, he or she will be not be left behind in this transformation journey. UTES has been adopting the 3Cs approach with SingPost – Commitment, Constant Collaboration and Cohesiveness, to achieve a win-win situation at all times and will continue to do so moving ahead,” said Mr Thuvinder Singh, General Secretary, UTES.

“UTES and SingPost have been long-time partners with e2i. We collaborated on numerous placements and productivity projects including customised job fairs that led to successful hiring of locals. With the setup of the CTC, e2i will work alongside UTES and SingPost to identify challenges and potential skills development gaps; and prepare SingPost workers with the right mindset and upskill or reskill them to stay future-ready. e2i constantly engages in dialogues with employers and unions to understand their needs, and partners them to co-create recruitment, training and productivity solutions to address their business challenges and needs, and skill up their workforce to keep pace with industry transformations,” said Mr Gilbert Tan, CEO of e2i.

SingPost Group Chief Executive Officer Mr Paul Coutts feels that the training committee came at a right time, in view of the changing demands of the industry.“As we see the demand shift from post to parcel in our business, it is even more critical to see our employees being upskilled so that they can be deployed flexibly into new or reconstructed jobs that may come their way, as SingPost continues to transform itself. With this programme, we will ensure that no employee, who is willing to retrain and upskill, be left behind,” said Mr Coutts.

“The formation of the Company Training Committee (CTC) is an important step but more hard work lies ahead. There is complex work involved in redesigning and reconstructing jobs and training our workers for the future. Hence, the CTC can design relevant training for postal workers to acquire not just technical skills but also adaptive and technology skills. With strong labour-management relations and unwavering commitment from UTES, SingPost and NTUC’s e2i to make lives better for our workers, we will achieve three big Wins for our country — Singapore wins, businesses win, workers win,” said, Mr Ng Chee Meng, Secretary-General of NTUC.


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