Swiss Post unveils self-service stations at Interlaken branch

“New concept” self-service stations are being tested out at Swiss Post’s Interlaken branch.

Swiss Post said in a statement that the “new concept at the Interlaken branch combines familiar physical services with a wide range of digital products in one location”.

According to the statement: In Interlaken, Swiss Post is testing several themed areas which could be used in branches in future: traditional counters are complemented by various self-service stations, a “drive-in” and an extensive information and advice area. In this modern branch, the whole range of Swiss Post services is presented in a clearly arranged way and as such brings the analogue and the digital, mobile world of Swiss Post under one roof. Customers can complete their postal transactions quickly or discuss matters at more length in an inviting setting.”

Swiss Post added that it is making a “clear commitment to self-operated branches”.

Thomas Baur, Head of PostalNetwork, commented: “Swiss Post is continuing to develop its network of access points. Self-operated branches remain key, because they are the personal gateway to our products and services – both digital and physical.”

Automation is getting ever more complex and is capable of offering a range of services in the Post Office and delivery sector. The Swiss Post system is another step away from people using staff and another towards de-manning Post Offices. While more complicated issues will tend to need people to resolve, these service stations will go a long way to reduce costs in terms of manpower in the Swiss Post organisation.

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