- 25 October 2021
- Transport / Logistics Services
UK supermarket giant Tesco’s website is back online this morning after hackers caused severe disruption over the weekend, hampering online orders from being taken from customers.
The hack became apparent on Saturday when shoppers reported being unable to order goods or track deliveries. Initially Tesco played it down but on Sunday said there had been deliberate disruption.
By Sunday its ordering system was back up and running, though due to high traffic levels it had been using a ‘virtual waiting room’ to manage the high volumes of orders being made.
The supermarket giant has not been forthcoming about the size of the problem, and was criticised for poor communications with its customers over the weekend. Customers complained that they didn’t know how they could cancel their orders and whether they could get their money back.
On Sunday, a Tesco spokesperson said: “There is no reason to believe that this issue impacts customer data and we continue to take ongoing action to make sure all data stays safe.
“Since yesterday, we’ve been experiencing disruption to our online grocery website and app.
“An attempt was made to interfere with our systems which has caused problems with the search function on the site. We’re working hard to fully restore all services and apologise for the inconvenience.”