The Scarborough Group uses AI to tackle admin

International freight forwarder The Scarborough Group is to use an artificial intelligence system to automate its accounts payable and customs declarations tasks using AI tech company Vector.ai. 


The Vector.ai system is an intuitive, action based operating system that provides a central hub for The Scarborough Group’s customs brokerage and finance teams to collaborate on critical transactions. At the same time it extracts commercial invoice data for customs declarations and building invoices payable for the suppliers of the freight forwarder. This will process more than 5,000 core documents a month.

“We gain so much value as a business when we give our staff more time to share their ideas, skills and experience. Rather than assigning mundane administrative and data entry tasks, we can hand the workload over to capable AI. This means that our team members can channel their energy toward coming up with new ways to provide value for clients, all while meeting the commercial goals of the business,” said Adam Hill, President and COO of The Scarbrough Group.

The system will streamline administrative processes and tackle issues around human error that bog down existing processes, freeing up teams to focus more on customer services and innovation.

“Our partnership with The Scarbrough Group is hugely important to us because it helps the business deliver greater operational efficiency which, for every growing forwarder, is vital. Technology is an enabler for success and our AI platform provides the team with the much-needed headspace to boost its customer service offering,” added James Coombes, CEO of Vector.ai.

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