- 20 March 2019
- Transport / Logistics Services
TomTom Telematics has released the results of research that shows 81% of decision makers at small and medium sized enterprises (SMEs) believe they could get more work done with more workflow being digitised. However a majority of the same decision makers however said that everyday tasks including expense management, customer updates and quoting and invoicing are done manually.
The TomTom Telematics research also showed that 59% of respondents agreed that the process of reporting working time took too much time. Sixty-six per cent said that they could do more to reduce fuel costs – and 55% said that vehicle costs could also be reduced.
“We spoke to over a thousand companies from across the EU and the USA,” said Beverly Wise, Sales Director UK, TomTom Telematics. “Two things came up again and again. First, SMEs are frustrated by the costliness, time ineffectiveness and potential for error experienced when handling essential tasks manually. And two, managers want digital solutions to take care of these jobs.”
The SME decision makers often were frustrated with internal communication and team management. Business was negatively impacted by the inability of field teams to follow the assigned schedule in 51% of cases, while 53% felt that their drivers are driving dangerously. Miscommunication causes issues in 55% of SMEs surveyed by TomTom Telematics.
“This is another area in which decision makers are using automation to cut out inefficiencies,” said Wise. “Twenty-three per cent of respondents now fully automate the process of identifying and dispatching the best team member for the job, while 41 per cent mainly automate it.
“At TomTom Telematics we are heavily invested in the success of SMEs that use cars and vans as part of their business and want to give them the fullest support in adopting powerful digital processes that improve their workflow. Our latest eBook, Digitising the Workflow, offers insight based on this exclusive research to show SMEs how others in their industry are approaching digitisation and automation.”