- 4 May 2020
- Transport / Logistics Services
UPS and US arts and crafts retail chain Michaels have arranged a contactless returns system for Michaels stores with UPS Access Points. The UPS Access Points are at more than 800 Michaels stores across the US.
UPS customers now no longer need enter Michaels stores. Instead they drive to the store car park, phone the branch and a Michaels employee will come to the car. Upon the customer providing state or national ID they open the car boot and the Michaels employee collects the parcel. It is then sent onward through the UPS network to its destination.
“As a company designated a critical infrastructure business, we’re pleased to offer this solution to continue safely serving our communities,” said Kevin Warren, UPS’s chief marketing officer. “Thanks to innovation like this, UPS is proud that its overall Access Point location network continues to operate with more than 90% of the locations open and supporting pickup and drop-off needs.”
“Michaels is proud to maximise our UPS Access Point locations advantageously for our small business, makers and DIY communities,” said Matthew Rubin, Michaels Senior Vice President of Business Development and Growth. “With a growing number of Americans turning to arts and crafts during this time, we are thrilled to be able to offer our customers the convenience of picking up an online order from our website, dropping off a pre-labeled return package or shipping off those DIY projects, all while still being able to get their shopping safely done.”