UPS trialling in-door deliveries in NYC

UPS is to trial in-door delivery in a pilot working with Latch smart access devices, accessing apartments in New York City.

The logistics and delivery company said it has already started the pilot in Manhattan and will now expand the trial to Brooklyn. According to a statement from UPS it indicated that this might eventually be expanded across the United States.

“The use of smart access devices on doors of apartment and condominium buildings is a big step forward for the package delivery business,” Jerome Roberts, UPS vice president of global product innovation. “It can be difficult to securely deliver packages in high-density, multi-family urban residences, especially when people are not at home. Smart access devices give us a keyless way to deliver packages to buildings and leave packages safely in lobbies or building package rooms. For our customers, it gives them peace of mind that their package will be waiting for them when they get home.”

UPS explained how the system works: “A UPS driver taking packages to a Latch-enabled building receives a unique credential on a handheld UPS DIAD (Delivery Information Acquisition Device). The credential works only for a specific building receiving deliveries. Any time a driver uses a credential to enter a building, Latch records the entry digitally to create an audit trail that identifies the user and the time of access, establishing a secure record of the transaction.

“Latch’s smart access system lets residents and others use smartphones to unlock doors throughout a building, including at the main entrance. An embedded wide-angle camera within each device captures a visual record of every interaction by a non-resident that authorized users can monitor from the Latch mobile app. UPS, however, is using Latch systems only to enter buildings, not individual apartments. Residents can use Latch to enter the building and to manage guest access. To manage deliveries, they use the UPS My Choice mobile app or website.”

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